www.silvergold.gr is the e-shop for the exhibition and online sale of products of the company “Tesoro”, seated in Polygyros, Chalkidiki, Greece. Before entering the e-shop and browsing our website, please consult the following terms and conditions, which apply specifically to the use of the Tesoro e-shop.
As further use and browsing the above website www.silvergold.gr implies your explicit and unconditional consent and commitment to the following terms and conditions, make sure you provide your agreement.
Tesoro reserves the right to unilaterally amend or renew the present terms and conditions for transactions made through its e-shop, according to its needs and established business practices. Tesoro undertakes to inform users of any amendments or changes through this e-shop website.
Tesoro commits to the quality, completeness and accuracy of the information listed on its website www.silvergold.gr , both with regard to the exact data displayed and to the services provided by its e-shop, without prejudice to any technical or typographical errors that cannot be predicted or occur unintentionally or downtime of the website for reasons of force majeure.
Tesoro shall not be liable to customers / users for damages that may arise from the execution or otherwise of their order (except in the cases referred to in paragraph 8. “Withdrawal / Return - Replacement of Products”).
This website is the official Tesoro e-shop. All website content, including images, graphics, photographs, drawings, texts, services and products provided are the intellectual property of Tesoro and are protected under the relevant provisions of Greek law, European law and international conventions.
Users of the website. www.silvergold.gr accept that they will not use the Tesoro e-shop to send, post, send an e-mail or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, slanderous, defamatory, vulgar, obscene, libellous, that violates the privacy of another, shows animosity, or expresses racial, ethnic or other discriminations, that may cause harm to minors in any way, that may not be transmitted according to the law or contractual or administrative relations (such as insider information, proprietary and confidential information learned or disclosed as part of employment relationships or covered by confidentiality agreements), that infringes any patent, trademark, trade secret, copyright or other proprietary rights of others, contains software viruses or any other computer code, files or programs designed to interrupt, damage, destruct the operation of any computer software or hardware, intentionally or unintentionally contravening existing Greek and EU legislation and the provisions therein, that harasses third parties in any way and any content used to collect or store personal data about other users.
Tesoro acknowledges the importance of the security of your Personal Data as well as your electronic transactions and takes all necessary measures, using state-of-the-art, advanced methods, to ensure your maximum security. All information regarding your personal data as well as your transactions, are completely secure and confidential. The security of the Tesoro e-shop is ensured via the following methods:
Two codes are necessary for your identification: A Username and a Password, which provide you with secure access to your personal data every time you use them.
If there is no activity for 5 minutes, you are automatically logged out from the e-shop’s member area.
Access to the Tesoro systems (servers) is controlled by a firewall, which allows the use of certain services by customers/users while denying access to systems and databases with confidential company data and information.
Privacy is considered an obvious obligation. The same basic principles governing conventional transactions apply for e-commerce. All information transmitted by the user/member to Tesoro is confidential.
www.silvergold.gr takes all necessary measures for the packaging and safe shipping of goods and products. In packaging, we make every possible effort to ensure the product leaves the store and/or our warehouse packaged so that it reaches its final destination intact and faultless. If the product does not reach its destination safely, please send us photographs of the parcel as delivered to you and we will undertake to send a new product free of charge, after we have received the defective product.
Carefully check the condition of the products and their packaging at the time of delivery of your order, in order to identify any obvious defects created during transport.
No charge on delivery costs.
All shipments within Greece are free of charge for purchases over 50 € and are made through the courier company Geniki Taxydromiki. For orders less than 50 € the shipping cost is 5 €.
Your orders will be shipped within 48 hours. In some cases where product availability is different (refers to the product) you will be notified of the exact delivery date. In case your order cannot be executed due to force majeure (bad weather, strikes, etc.), we will contact you. In case of shipment to remote or inaccessible areas there may be a delay in delivery, of which you will be informed in advance.
For shipments to Cyprus the shipping cost is 20 € for purchases under 300 €.
For shipments to other countries, the respective charges and the estimated delivery times are valid based on the price list of the courier company.
8. Withdrawal / Return-Replacement of Products
In case of a real defect or lack of agreed quality, the buyer is entitled alternatively without charge of a) repair of the product or b) replacement or c) withdrawal from the sale.
The consumer has the right to demand without charge the correction or replacement of the product if:
• The order is executed incorrectly, i.e. an item other than that of the order is delivered or the wrong quantity or defective product or damaged packaging.
• The consumer should contact the store within 48 hours of receiving the product at 2371023603 or by mail email@example.com, in order to point out the problem and approve its return.
• If it is a product that does not correspond to the order, it has not been used and is in its packaging in the condition it was received.
• In any case, the product must be returned with all the original accompanying documents (proof of purchase, warranty, instructions for use) and in its original packaging.
• Returns are made with the postal company that we will suggest to you for our customers and at the expense of the store.
Right of withdrawal. The consumer has the right to withdraw unjustifiably within fourteen (14) calendar days, if no longer deadline has been agreed, returning the goods to their original condition, without incurring any costs other than shipping costs. This deadline starts from the receipt of the products. In case of exercise of the right of withdrawal by the consumer, the supplier is obliged to return the amounts paid to him by the consumer within thirty (30) calendar days.
The exercise of the right of withdrawal by the consumer is possible if:
• Refers to a product for which an individual order has NOT preceded, such as wedding rings, or conversions or a product that does not exist in our catalog.
• Complete and send the relevant withdrawal form issued to him during the execution of the order.
• The product has not been worn or used beyond the test, parts of the watch bracelet have not been removed and the jewelry has not been modified.
• The “Tesoro” store tabs and product labels have not been removed or damaged in any way.
• All product documentation, such as warranty, instructions for use, and proof of purchase are returned.
• The product is shipped in the package in which it was received.
• An email is sent to firstname.lastname@example.org indicating return and reference of the order code.
The “Tesoro” store is not responsible for any loss or damage to the product during the return shipping.
In the event that the products are returned damaged or incomplete the “Tesoro” store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products, and to unilaterally offset its claim against the claim the customer's.
In case of timely cancellation of the order, the money will be refunded depending on the way the transaction was completed and the payment was made. In particular, transactions using credit will be canceled, while in the case of cash on delivery, the money will be deposited in the account indicated by the customer.
9. Payment methods
Payment information for your convenience and the best service, www.silvergold.gr has the following payment methods:
1. Cash on delivery
Cash on delivery through a courier company.
2. By deposit in a bank account
Your full name must be given as a reason in the bank deposit. For the fastest execution of your order you can send us by email the depository of the Bank, or contact us by phone at 2371023603.
SWIFT / BIC: ETHNGRAA
3. By debiting your credit card
Tesoro does not collect or store your credit card information in any way, so you will need to re-enter it each time you use your credit card to make transactions through this site.
4. Payment via Paypal
5. Payment upon receipt from the store
G. Tertseti 6
Polygyros Halkidiki Post Code 63100